Aimstors

Refund Policy

Last updated: 8 October 2026

1. Our approach

We want you to be satisfied with what you buy from Aimstors. If something is wrong, contact us within 7 days of your purchase or delivery and we will work with you to put it right.

2. Digital products and AI agent kits

Because digital products are delivered instantly, we generally do not offer refunds once a product has been downloaded or accessed. We will refund or replace a kit if:

  • the files could not be delivered or downloaded and we are unable to fix it;
  • the kit has a technical problem that we verify and cannot resolve;
  • you were charged more than once for the same order.

Setup help is included in the kit's guide, and you can message us for support before asking for a refund.

3. Services and projects

  • Advance payments are non-refundable once work has started.
  • If Aimstors cancels a project, we refund the proportion of the payment that covers incomplete work.
  • Disputes about delivered work must be raised within 7 days of delivery. Other cases are handled individually, so please contact us early.

See the payment and cancellation clauses in our Terms & Conditions.

4. How to request a refund

Email contact@aimstors.com with your order or invoice details, the name and email you used, and the reason for your request. We will review it and tell you whether it is approved or declined, with our reasons.

5. Refund timing

Approved refunds go back to the original payment method through Razorpay. Banks and payment providers usually take 5 to 7 working days to show the credit.

6. Contact us

Questions about this policy: contact@aimstors.com or WhatsApp +91 85912 28898.